GENERALI OSIGURANJE SRBIJA a.d.o. (hereinafter: The Company) collects personal data from the insured/beneficiary and/or the claimant when handling requests for payment of a claim/indemnity/sum insured through the claim filing application.
Purpose of processing, legal basis, and retention period
- 1. The Company processes all personal data of the insured/beneficiary and/or the claimant in order to comply with its obligations under the insurance contract. This data processing is carried out based on the insurance contract. Without collecting and processing the personal data of the insured/beneficiary and/or the claimant the Company cannot execute the contract. The data processed for this purpose are retained for a period of 10 years after the loss is determined or the amounts under the insurance contract are paid.
- 2. The Company processes the applicant’s personal data (first name, last name, email address, and telephone number), for the purpose of a customer satisfaction survey regarding the insurance contract execution. This data processing is carried out based on the Company’s legitimate interest to improve insurance products by better understanding the customers’ needs. The data processed for this purpose are retained until the requirement is met, and for a period not longer than one year.
- 3. The Company processes all the personal data of the insured/beneficiary for statistical purposes, in order to conduct a risk assessment at the time of renewal or conclusion of future insurance contracts, implement actuarial rules, and detect and prevent insurance fraud. This data processing is carried out based on the Company’s legitimate interest to improve insurance products. The data processed for this purpose are retained for a period of 10 years after the loss is determined or the amounts under the insurance contract are paid.
Data access and portability
The Company shares personal data with third parties with which it has entered into a service contract, with the reinsurer or co-insurer in order to meet contractual obligations, with members of the Generali Group, third parties cooperating with the Company in the claim settlement process, who must have access to such data under the law (the National Bank of Serbia and other authorities, external auditors, courts, etc.).
In order to meet the requirement under point 1, the Company shares personal data (personal details and addresses required for non-life insurance claim settlements regarding claimants, vehicle owners, passengers and other parties) with Livegenic Inc ("Livegenic"). The transfer of data abroad is carried out by providing adequate protection, in accordance with Article 65 of the Law on Personal Data Protection.
In order to meet the requirement under point 2, the Company shares the applicant’s details (first name, last name, email address, and telephone number) with Medallia Ltd. The transfer of data abroad is carried out by providing an adequate level of personal data protection, in accordance with Article 64 of the Law on Personal Data Protection.
Data processing rights
The insured/beneficiary and/or the claimant has all the legal rights regarding personal data processing: the right to access, rectify, and erase personal data, the right to restrict data processing, to object, and to transfer the data. If the applicant has given consent to personal data processing, they can withdraw the consent at any time, under the Law on Personal Data Protection. Withdrawal of consent shall not affect the permission to process data based on consent prior to withdrawal.
If they believe that the personal data processing was carried out against the Law on Personal Data Protection, the insured/beneficiary and/or the claimant has the right to file a complaint to the Commissioner for Information of Public Importance and Personal Data Protection.
Contact
If you have any questions about your rights regarding personal data processing, you can contact the Data Protection Officer:
- via Contact Center: 011 222 0 555
- by email at: dpo@generali.rs
by traditional mail at: GENERALI OSIGURANJE SRBIJA a.d.o, Vladimira Popovića 8, 11070 Novi Beograd.